Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may occasionally require additional time.

Once an order has been processed and shipped, tracking information will be provided by email.

Estimated Shipping Times

Estimated delivery times may vary depending on destination, customs processing, local carrier operations, and seasonal demand.

Typical delivery estimates:

• United States: 7–14 business days
• Canada: 7–14 business days
• International: 7–21 business days

Shipping times are estimates and are not guaranteed.

Tracking Information

Once an order ships, a tracking number will be sent through email. Tracking updates may take several days to appear after shipment confirmation depending on carrier processing.

Customers may track shipments anytime through the Track My Order page.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability, warehouse logistics, or carrier arrangements.

Customs & Import Duties

International orders may be subject to customs fees, import taxes, or local duties depending on destination country regulations. These charges are the responsibility of the recipient.

Incorrect Address Information

Please ensure shipping information is entered correctly at checkout. Zenist is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Delayed Deliveries

While most shipments arrive within estimated timeframes, delays may occasionally occur due to customs inspections, weather conditions, high shipping volume, holidays, or courier disruptions outside of Zenist’s control.

Lost or Damaged Packages

If a package appears lost, damaged, or arrives with issues, please contact support with the order number and relevant photos if applicable for assistance.

Support

For shipping-related questions or assistance, support can be contacted anytime through the Contact Us page.